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Down the Drain
Down The Drain
Company hired to resolve SWBNO billing disputes off to promising start
WWL's Down the Drain investigation team says bills that remained in limbo after years of appeals are now being resolved in hours.
Down The Drain
WWL investigation exposes $36K SWBNO billing error, gets resolution for grateful Gentilly grandmother
“Three plus years, really, to get somebody to listen. Somebody to respond. Wow,” Adline Gaudin tells WWL Louisiana.
Mike Perlstein
Three drainage pumps failed at peak of Hurricane Francine, officials say
JP Public Works Director Mark Drewes explained that three out of the four airport pumps failed at the peak of the storm.
Down The Drain
'We do the best we can' - S&WB director says old system, overwhelming rains causing N.O. problems
Hurricane Francine's drenching rains and an antiquated system overwhelmed the city's capacity to drain, pump water and wastewater.
Down The Drain
S&WB addresses pumps, drainage, and outage concerns amid Hurricane Francine
Officials with the board discussed concerns about some of the pump stations and what's being done to prepare for the storm.
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Down The Drain
Gentilly woman's SWBNO bill went from $100 a month to thousands
It's a Sewerage and Water Board problem first uncovered in depth by WWL Louisiana's "Down-the-Drain" investigative team more than five years ago.
Down The Drain
City Council demands change in Sewerage and Water Board billing, asks tough questions
The council says it is spending $4 million to help move improvements forward, that are not being made fast enough.
Down The Drain
Two workers at SWBNO call 911 for help before power outage that led to boil advisory
Testing is now underway for the second set of samples for the east bank. The utility expects those results to be available Thursday evening.
Down The Drain
SWBNO director says employee was 'seriously' injured and couldn't turn water pump back on
SWBNO Executive Dir. Ghassan Korban said as an operator was working to turn a water pump back on, he was seriously injured and unable to complete the task.
Down The Drain
One day after major clogs to critical catch basins show on WWL, debris is cleared
The catch basins were so clogged that it would be hard for water to be drained away.
Down The Drain
With T-4 back online the SWBNO has more than 67 megawatts of power capacity
The SWBNO is now building an Entergy power substation on the grounds of the utility’s Carrollton water plant.
Down The Drain
Another setback for key power source for city's drainage pumps
The S&WB, much like a pro sports team, seems to constantly have some key players on injured lists in need of repairs and others in need of tender, loving care.
Down The Drain
City to hire outside agency to take over S&WB billing
The outside agency would work with meter-reading teams, categorize and send bills properly and quickly address bill complaints.
Down The Drain
N.O.'s critical S&WB power station project will have "missing components" if funding isn't found
S&WB Executive Director Ghassan Korban told WWL Louisiana the project is still on track for August 2025 completion and he's hopeful the $29 million will be found.
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