NEW ORLEANS — The New Orleans City Council is sending out requests for proposals for agencies interested in handling billing for the Sewerage and Water Board for a 12-18 month period.
Council members said that the agency that is hired would work with the meter-reading teams, categorize bills correctly, send them out properly and on time and fix bills promptly when there is a problem.
"For nearly eight years, residents have complained about wildly inaccurate SWBNO bills and undue delays having their billing problems promptly and properly resolved," said the council in a news release announcing the Request for Proposals.
"These billing issues must be fixed before SWBNO fully implements its smart meter program so the system is accurate," said District A Councilmember Joe Giarrusso.
The formal request will be sent by the SWBNO within the next 60 days and the council will require a quarterly report by the board on the progress on billing issues.
