A line of customers went around the Entergy customer care center on Canal Street Wednesday and many of the people in line said their power had been disconnected despite having paid their bill.
Frustrations were high as some even said they had receipts showing payment.
Entergy did say they had resumed disconnections for non-payment on November 1 after having delayed them following Hurricane Ida.
"They told me they don't have me in the system as paying my bill," said Cathy Douse. "Here's my receipt. Came into this office Friday morning. They say I didn't come in here because they don't have it in their system. Here's the receipt."
Entergy issued a statement acknowledging the long lines.
"We very much encourage customers who are struggling to pay their bills to work with us," said Lee Sabatini, an Entergy spokesman. "We can extend or modify deferred payment arrangements or work with customers on other payment options."