NEW ORLEANS — If you are an AT&T wireless customer and you didn’t have cellular service during the nationwide outage, you will soon see a credit on your account.
Tens of thousands of thousands of AT&T wireless customers were unable to make calls, send text messages, or access the internet during Thursday’s outage which the telecommunication company says was caused by a botched network update.
To make things right with customers, AT&T says it will add one $5 credit to impacted customers.
The offer does not apply to AT&T Business, AT&T Prepaid, or Cricket customers. The bill credits will typically be applied within two bill cycles, the company said.
“We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers,” AT&T said in a statement.
“To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We're crediting them for the average cost of a full day of service.”
The company also said that they are “taking steps to prevent this from happening again in the future.”
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